WHAT ARE THE STEPS TO ADDING AND DELETING EQUIPMENT?

Currently adding and deleting equipment will be handled personally through email by one of our account administrators. Use our contact us form to initiate equipment changes. Stay tuned for a new automated web experience coming in 2017!

HOW OFTEN SHOULD I UPDATE MY EQUIPMENT LIST?

Whenever you add or delete equipment from your pool you should update your equipment list. Make sure that the serial numbers are correct and match what you have in your equipment pool. This is important should you have a claim and the serial number does not match the piece of equipment or the equipment is not listed on the list at all.

CURRENTLY HAYS COMPANIES IS CLOSED AND I NEED TO RENT EQUIPMENT. I AM A RENTAL DEPOSIT ONLY POLICYHOLDER, WHAT MUST I DO TO PROVIDE EVIDENCE OF INSURANCE?

If you are a rental deposit account, the equipment will not be covered unless we have the below information in full. We require: Rental house contact person, address, phone, fax & e-mail address with a list of the equipment with the replacement cost values, date of pick up, and return. We will forward the Evidence of Insurance to the rental house upon approval.

CURRENTLY HAYS COMPANIES IS CLOSED AND I NEED TO RENT EQUIPMENT. I HAVE A FULL CAMERA POLICY, WHAT MUST I DO TO PROVIDE EVIDENCE OF INSURANCE?

If you are a current full camera insured and need to rent equipment, you may provide the Limits page of your policy to the rental house that shows your limit for rental.

MY POLICY WAS CANCELLED BECAUSE I DID NOT PAY. HOW DO I REINSTATE IT?

Please contact one of our account administrators using our contact us form to work with you to get your policy reinstated.

I MOVED AND MY MAIL IS STILL GOING TO THE OLD ADDRESS, HOW DO I CHANGE MY ADDRESS?

Please submit your address changes using our contact us form.